What the Health!

A Blog For Change.
Healthcare Change, That Is.

Closing the Quality Gap of TeleHealth

Posted by Ita Cremen

4 minute read

Working in the field of clinical navigation, I’m excited to see that Telehealth has grown exponentially in the last nine months and its purported effects on the healthcare system are positive. With the easing of regulations and expansion of coverage for telehealth services, physicians are now increasingly able to safely “visit” with their patients. Talk about a major win for a consumer-friendly, modern approach to delivering care!

As exciting as this news is to someone like me (having two small children), I’m in a quandary about how healthcare quality can be maintained in this new landscape when it’s been a significant endemic challenge to our healthcare system even prior to the pandemic.

As healthcare is being doled out, seemingly as a commodity through Telehealth, is there risk for even more misdiagnosis and sub-optimal treatment?

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Topics: Quality Transparency, healthcare quality, physician referrals, access to healthcare, doctor referrals, telehealth, telemedicine, virtual medicine

Demystifying High Performance Healthcare (Part 2)

Posted by Teresa O'Keefe

 

Part 2 – Healthcare cannot be High Performance without quality-based physician-patient matching

So how do we get to true quality transparency that takes into account access, equity, patient experience and patient safety? It’s Quadruple Aim - the hard way. It may not be in my lifetime when we will wrangle real quality data out of providers, but keep in mind that the audience for this data must understand risk adjustment, facility characteristics and the fact that medicine is messy by nature and bad things happen to the best doctors. Fortunately, CMS is penalizing hospitals for readmissions and you don’t see as many mishaps in the operating room after Atul Gawande’s Checklist Manifesto became infused into common practice for surgery. But quality needs to be recognized as paramount when matching patients with physicians.

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Topics: AI in Healthcare, Quality Transparency, access to quality healthcare, bad healthcare experiences, physician referrals, specialty care, doctor referrals

Demystifying High Performance Healthcare (Part 1)

Posted by Teresa O'Keefe

 

Part 1 – Employers are embracing High Performance Healthcare, but what is it?

In 2017, the Joint Commission Journal on Quality and Patient Safety published a paper attempting to define a High-Performance Healthcare System[1] by surveying published literature on the subject. They didn’t come up with a consistent definition, but reported that articles they reviewed cited these criteria: quality (93% of articles), cost (67%), access (35%), equity (26%), patient experience (21%) and patient safety (18%).

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Topics: AI in Healthcare, Quality Transparency, access to quality healthcare, bad healthcare experiences, physician referrals, specialty care, doctor referrals

It’s Time for Clinical Navigation-as-a-Service

Posted by Teresa O'Keefe

The term “Software-as-a-Service” popularized the use of …as-a-Service. It went beyond describing the “Intel-inside” – the technology, but also implied services wrapped around technology - the human element of managing the software – backing it up, applying system updates, troubleshooting and fixing bugs, etc.

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Topics: Quality Transparency, value based care, medicare star ratings, improve Star ratings, physician referrals, access to healthcare, doctor referrals, second opinion services

Reach for the STARS: How to Fix 5 Reasons Members Get Frustrated.

Posted by ArmadaHealth

1 minute read

Medicare Advantage is a large growth area where revenue opportunity abounds. Wondering what may be keeping your organization from achieving success with Medicare Advantage STAR ratings? It’s your member experience, starting with how your members access quality healthcare.

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Topics: Healthcare Access, Quality Transparency, value based care, healthcare quality, medicare star ratings, medicare advantage, access to quality healthcare, improve Star ratings

The Honorable David J. Shulkin, MD, Continues to Drive Innovation in Healthcare Quality

Posted by Susan Torroella

1 minute read

Dr. David Shulkin began sharing his skills and talents with our team recently. One of many fascinating facts that surfaced about him is that he started a company more than 20 years ago called DoctorQuality with the mission of doing virtually the same thing that we are – defining quality at the provider level to facilitate value-based care (VBC).
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Topics: Healthcare Access, Quality Transparency, value based care, healthcare quality

Emotional (Rescue) AI

Posted by Teresa O'Keefe

3 minute read

Can Emotional AI rescue us from the imminent invasion of zombie bots!?

Every time I have a hallway conversation with Bharath (we call him “SuperB”), I wish I had a recorder because nearly every exchange could be a blog post.  

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Topics: AI in Healthcare, Healthcare Access, Quality Transparency

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We like to talk healthcare, a lot: value-based healthcare, improving healthcare transparency and how we think healthcare can be a whole lot better than it is today. Do you have a story about quality transparency, AI-assisted navigation or innovations in healthcare access? If so, we’d love to feature you in as a guest poster. Contact us at marketing@armadahealth.com.

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About ArmadaHealth

Here at ArmadaHealth, we measure success by the number of people we help. Every day, we connect people to the right doctor for their unique needs. We pair industry-leading data science with a touch of clinical navigation expertise to provide our members with a High Tech. Right Touch.® exceptional experience that makes members (and companies) happy.  Visit ArmadaHealth.com to learn more.