What the Health!

A Blog For Change.
Healthcare Change, That Is.

Teresa O'Keefe

Teresa O'Keefe
Teresa O’Keefe joined ArmadaHealth® as Vice President, Business Development. Teresa comes to Armada after consulting to Population Health and Biotech firms. Prior to that, she co-founded Consumable Science, a consumer health platform that brought to market a consumer health score developed with epidemiologists from Johns Hopkins.

Teresa has been an advisor to private equity firms, VP of Marketing and Business Development at ConnectYourCare, VP of Marketing at Softlink Solutions, Director of Consulting for Seeker Software (acquired by Concur), Senior Manager at KPMG Consulting and served in a variety of roles in IT and HRIT over a decade at Black and Decker. Teresa brings over 30 years of experience in marketing, management consulting, and business development. Teresa holds dual BS degrees in Computer Science & Economics with a minor in Math from Towson University and an M.B.A from the Carey Business School of Johns Hopkins University.
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Recent Posts

Demystifying High Performance Healthcare (Part 2)

Posted by Teresa O'Keefe

 

Part 2 – Healthcare cannot be High Performance without quality-based physician-patient matching

So how do we get to true quality transparency that takes into account access, equity, patient experience and patient safety? It’s Quadruple Aim - the hard way. It may not be in my lifetime when we will wrangle real quality data out of providers, but keep in mind that the audience for this data must understand risk adjustment, facility characteristics and the fact that medicine is messy by nature and bad things happen to the best doctors. Fortunately, CMS is penalizing hospitals for readmissions and you don’t see as many mishaps in the operating room after Atul Gawande’s Checklist Manifesto became infused into common practice for surgery. But quality needs to be recognized as paramount when matching patients with physicians.

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Topics: AI in Healthcare, Quality Transparency, access to quality healthcare, bad healthcare experiences, physician referrals, specialty care, doctor referrals

Demystifying High Performance Healthcare (Part 1)

Posted by Teresa O'Keefe

 

Part 1 – Employers are embracing High Performance Healthcare, but what is it?

In 2017, the Joint Commission Journal on Quality and Patient Safety published a paper attempting to define a High-Performance Healthcare System[1] by surveying published literature on the subject. They didn’t come up with a consistent definition, but reported that articles they reviewed cited these criteria: quality (93% of articles), cost (67%), access (35%), equity (26%), patient experience (21%) and patient safety (18%).

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Topics: AI in Healthcare, Quality Transparency, access to quality healthcare, bad healthcare experiences, physician referrals, specialty care, doctor referrals

It’s Time for Clinical Navigation-as-a-Service

Posted by Teresa O'Keefe

The term “Software-as-a-Service” popularized the use of …as-a-Service. It went beyond describing the “Intel-inside” – the technology, but also implied services wrapped around technology - the human element of managing the software – backing it up, applying system updates, troubleshooting and fixing bugs, etc.

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Topics: Quality Transparency, value based care, medicare star ratings, improve Star ratings, physician referrals, access to healthcare, doctor referrals, second opinion services

An Opinion About Second Opinions

Posted by Teresa O'Keefe

3 minute read

Friends who know I work in the healthcare industry often reach out to me with stories about their medical misfortunes and sometimes ask for help. An otherwise healthy friend – Stephanie - recently relayed a story to me about intermittent numbness in her arm which got to the point where it started waking her up at night and turned into her self-navigating down a rabbit hole in healthcare.

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Topics: value based care, healthcare quality, bad healthcare experiences, healthcare dilemma, physician referrals, access to healthcare, specialty care, doctor referrals, second opinion services

Emotional (Rescue) AI

Posted by Teresa O'Keefe

3 minute read

Can Emotional AI rescue us from the imminent invasion of zombie bots!?

Every time I have a hallway conversation with Bharath (we call him “SuperB”), I wish I had a recorder because nearly every exchange could be a blog post.  

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Topics: AI in Healthcare, Healthcare Access, Quality Transparency

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We like to talk healthcare, a lot: value-based healthcare, improving healthcare transparency and how we think healthcare can be a whole lot better than it is today. Do you have a story about quality transparency, AI-assisted navigation or innovations in healthcare access? If so, we’d love to feature you in as a guest poster. Contact us at marketing@armadahealth.com.

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About ArmadaHealth

Here at ArmadaHealth, we measure success by the number of people we help. Every day, we connect people to the right doctor for their unique needs. We pair industry-leading data science with a touch of clinical navigation expertise to provide our members with a High Tech. Right Touch.® exceptional experience that makes members (and companies) happy.  Visit ArmadaHealth.com to learn more.