What the Health!

A Blog For Change.
Healthcare Change, That Is.

Susan Torroella

Susan Torroella
Susan Torroella is ArmadaHealth’s CEO & President. Susan was previously EVP of Wellness Corporate Solutions where she oversaw all strategic partnerships, direct clients, program management and operations. Prior to this, she was President of FrontierMEDEX Medical Assistance Services, where she oversaw the delivery of both healthcare prevention services and treatment coordination for employers’ workforces. Susan served as Vice President of United Healthcare International following the acquisition of FrontierMEDEX. Susan is the former president of the Healthcare Business Women’s Association (HBA) and founder of the Mid-Atlantic chapter of the HBA. She is on the Board of the American Heart Association and Executive Leadership of the Go Red for Women Mission in Maryland, which is devoted to reducing cardiovascular disease for women. After graduating from Franklin & Marshall College with a Bachelor of Arts degree, Susan earned an MBA from the Thunderbird School of International Management, where she was valedictorian of her class. She has also attended INSEAD (France) and Wharton’s executive management programs. Known as a dynamic and successful leader, Torroella has won multiple awards such as FORTUNE Small Business /Wall Street Journal“Boss of the Year,” The Daily Record’s “Top 100 Women in Maryland,” Ernst & Young “Entrepreneur of the Year Finalist,” and PharmaVoice’s “100 Most Inspiring Leaders in Life Sciences.”
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Recent Posts

When Denial of the Problem Turns Deadly (Part 3: The Solution)

Posted by Susan Torroella

2 minute read

A Crisis in Healthcare Access

(Part 3 of a 3-part series)

In Part 1 and Part 2 of this post, I described a fundamental problem we have in accessing quality healthcare: finding the right doctor and its impact on the quadruple aim of our healthcare system.

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Topics: value based care, healthcare quality, bad healthcare experiences, healthcare dilemma, physician referrals, access to healthcare

When Denial of the Problem Turns Deadly (Part 2: The Impact)

Posted by Susan Torroella

2 minute read

A Crisis in Healthcare Access

(Part 2 of a 3-part series)

In Part 1 of this post, I described a fundamental problem we have in accessing quality healthcare: finding the right doctor.

Why is this happening? Let’s start by defining the “right doctor”. The process of accessing healthcare, specifically, the right doctor for a specific condition, is in the stone ages. Physicians are grouped into broad specialties, but tend to have a fairly narrow sub-specialization or “sweet spot” where their experience, training and passion coincide – this is when the “right” doctor is treating a patient. 

Read More

Topics: value based care, healthcare quality, bad healthcare experiences, healthcare dilemma, physician referrals, access to healthcare

When Denial of the Problem Turns Deadly

Posted by Susan Torroella

2 minute read

A Crisis in Healthcare Access

(Part 1 of a 3-part series)

Why are we in this mess?  What mess? 

I’m referring to the denial of the problem that US consumers face when trying to access healthcare. In case you haven’t been paying attention, we’ve been sweeping under the rug serious problems in our healthcare system. Access problems are pervasive and arguably more dangerous than in any other industry. Not only are consumers having trouble affording healthcare, physically getting to healthcare, knowing where to go for healthcare, but once they are in the system, they aren’t receiving the right care from the right provider. 

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Topics: value based care, healthcare quality, bad healthcare experiences, healthcare dilemma, physician referrals, access to healthcare

The Honorable David J. Shulkin, MD, Continues to Drive Innovation in Healthcare Quality

Posted by Susan Torroella

1 minute read

Dr. David Shulkin began sharing his skills and talents with our team recently. One of many fascinating facts that surfaced about him is that he started a company more than 20 years ago called DoctorQuality with the mission of doing virtually the same thing that we are – defining quality at the provider level to facilitate value-based care (VBC).
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Topics: Healthcare Access, Quality Transparency, value based care, healthcare quality

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About ArmadaHealth

Here at ArmadaHealth, we measure success by the number of people we help. Every day, we connect people to the right doctor for their unique needs. We pair industry-leading data science with a touch of clinical navigation expertise to provide our members with a High Tech. Right Touch.® exceptional experience that makes members (and companies) happy.  Visit ArmadaHealth.com to learn more.